Frequently Asked Questions
We recommend, as piano manufacturers do, that pianos be tuned twice a year, although some of our customers find once a year sufficient. If a piano is being used frequently, more regular tunings will allow us to refine the tuning. Pianos should always be tuned prior to concerts and important performances.
Pianos which have not been tuned for a number of years often drop in pitch. If this is the case with your piano, it will require pitch-raising to re-establish the correct pitch (a1440) before it can be tuned. There is an additional charge for this. If a piano has been unused, it will commonly need additional work to make it serviceable again.
How do I book a tuning?
Please phone Charlotte: (09) 440-9565
Or email us at firstname.lastname@example.org
What does tuning cost?
Tunings in metropolitan Auckland cost $125 (plus GST). There are additional travel charges for out-lying suburbs.
What is the best position for my piano?
A stable environment is best for your piano. Frequent moves and extremes of humidity and/or temperature will make tunings unstable and can permanently damage some components of your piano. Excessive humidity can swell timber and felt, causing sluggish mechanisms and keys which stick. Excessive dryness will split timber, break glue joints and cause loose, noisy mechanisms.
Avoid: damp, draughts, direct sunlight, close proximity to fires, heaters, central heating vents, underfloor heating and radiators. A Dampp-Chaser®, Piano Life Saver System can help create a stable environment for your piano.
I'm moving house, how do I shift my piano?
Do not attempt to move the piano yourself. The risk of injuring yourself and damaging the piano is simply too great. There are a number of professional piano shifters. Please phone us for a recommendation.
Is my piano covered by house and contents insurance?
Many household insurance policies require musical instruments over a specified value to be notified. It's worth checking that your piano is covered.